Designed around the healthcare journey

The journey model

One patient. One continuous journey. Many systems.

The central object in Senvanta is the Journey: a longitudinal representation of the patient’s goal, stages, milestones, events, dependencies, participants, tasks, signals, and outcomes. The perinatal journey is a clear example of how the broader model can organize care across stages and teams.

A practical shared view

One journey should answer seven questions.

  1. 01

    Where is the patient in the journey?

  2. 02

    What should happen next?

  3. 03

    What is missing, late, blocked, or uncertain?

  4. 04

    Who owns the next action?

  5. 05

    Has that action been acknowledged and completed?

  6. 06

    Is the journey meaningfully deviating from the configured pathway?

  7. 07

    Can the reason, source, and outcome be explained and audited?

A precise vocabulary

Progress should be evidenced, not assumed.

Milestone

An expected outcome or transition with a defined source of evidence.

Event

Something a trusted source reports occurred.

Task

Owned work with a due time and completion evidence.

Deviation

A meaningful difference between the expected journey and available source information.

Signal

An explainable request for attention.

Closure

Evidence that the requested action and disposition were documented.

Role-appropriate visibility

Different roles. One journey.

Everyone should not see the same screen. They should see the same underlying journey through the information needed for their role, authorization, and next decision.

Patient

The next expected step, open tasks, and approved contact route.

Authorized support person

Only the details and tasks the patient has chosen to share, in that person’s preferred language.

Care team

Original context, dependencies, requested action, owner, and due time.

Coordinator

Late milestones, access barriers, failed outreach, and unresolved handoffs.

Operations reviewer

Response times, open loops, overrides, provenance, and data-quality failures.

A connected journey

Explore perinatal care coordination.

A fictional postpartum example shows how the journey model can make follow-through easier to understand.

See the Perinatal Focus